Shipping policy

Orders are packed and processed within 3-5 business. This does not include shipping time, which depends on the carrier and delivery method chosen.

Orders shipped Canada Post Lettermail are sent without tracking, and can take up to 14 business days. Expedited parcels will ship within the above timeframe, and will usually be delivered within 5 business days (based on carrier guidelines).

Lettermail shipping is ONLY available for small items, such as clay goods, pins, stickers and scrunchies. If larger items such as totes or clothing have lettermail shipping selected at checkout, an invoice will be sent to cover the difference in shipping. If the invoice is not paid within 24 hours, the order will cancelled.

USA and International shoppers (CURRENTLY UNAVAILABLE) - Orders will be processed in the above time frame. Please refer to your local carriers website for current delivery timeframes.

Please note: Shipping carriers may still be experiencing delays. The above timeframes are estimates, and we cannot guarantee an exact delivery date. After the package has been dropped off at the post office, it is out of our hands to guarantee delivery. Tracking may not be updated by the carrier during the Christmas season, please be patient while waiting for your order. If you prefer to have shipping insurance, please contact us before your purchase.